Customizable
Yes, we offer customization options for most of our tiaras. You can choose different gemstones, metals, and design elements to create a piece that perfectly matches your vision.
We can customize gemstones (e.g., diamonds, pearls, rubies, emeralds), metal types (e.g., 925 sterling silver, gold plating), sizes, and intricate detailing. Our designers work closely with you to bring your dream tiara to life.
The time frame for custom orders typically ranges from 2 to 4 weeks, depending on the complexity of the design and availability of materials. We’ll provide an estimated delivery date during the customization process.
Yes, customization may involve an additional charge based on the chosen materials, gemstones, and design complexity. We provide a detailed quote before starting any custom work.
Absolutely! We provide design sketches or digital previews so you can review and approve the design before production begins.
You can contact us directly through our Contact Us page, email or WhatsApp our design team. Share your ideas, inspirations, or reference images, and we’ll guide you through the entire process.
Payment
We accept a variety of secure payment options, including major credit and debit cards (Visa, MasterCard, American Express) and PayPal. All transactions are encrypted for your protection.
Absolutely. We use industry-standard SSL encryption and do not store your full card details on our servers. Your data remains fully protected by our payment processor.
Yes! We partner with [Klarna/Afterpay/Sezzle] (depending on your region). During checkout, select the “Pay Later” or “Installments” option to see available plans and if you qualify.
Yes, we ship worldwide and support all global currencies. Your payment will be processed in your local currency; any bank fees or conversion charges are handled by your card issuer.
- Double-check your card details and billing address.
- Contact your card issuer; sometimes they block unfamiliar charges.
- Try an alternative payment method, such as switching from debit to credit or using PayPal.
Your card or PayPal account is charged at the moment your order is placed—this secures any gemstones and materials for your purchase or customization.
- For standard products, you can request a refund within 14 days of receiving your order (see our Returns & Refunds policy).
- For custom or personalized items, we begin work immediately after payment, so refunds or changes are only possible before production starts. Please contact us promptly to discuss.
- Domestic orders (within India): We include GST in the listed price.
- International orders: Taxes or import duties are not included and will be your responsibility at customs.
Some installment providers require a minimum order value (e.g., $1000). The installment selection screen during checkout will indicate if your cart qualifies.
Returns
We accept returns on most standard (non-customized) products within 14 days of delivery, provided the item is unused, unworn, and in its original packaging with tags intact.
No. Due to the unique nature of custom-made pieces, we cannot accept returns or exchanges on personalized tiaras or jewelry once production has started, unless there is a manufacturing defect.
- Contact our support team via the Contact Us page or email us with your order details.
- We’ll provide you with return instructions and the shipping address.
- Once we receive and inspect the returned item, we’ll process your refund or exchange.
Return shipping costs are generally the responsibility of the customer, except when returning an item due to a manufacturing defect or incorrect order.
Refunds are processed within 5-7 business days after we receive and inspect the returned item. The amount will be credited to your original payment method.
We take great care to ensure the highest quality, but if you receive a damaged or defective tiara, contact us immediately (within 48 hours of delivery). We’ll arrange a replacement or full refund.
Yes, exchanges are possible for non-customized items. Please reach out to our team within 14 days of delivery to discuss exchange options.
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