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Home » Refund and Returns Policy

We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of receipt of the purchase

How to return an order:

1. Please email us at sales@diamondtiaracrown.com and let us know the item you would like to return along with your Order No

2. Send us the jewelry with the original packing materials and let us know the item tracking no by return email once you mail it .

3. Send the package by EMS Mail, as this is the safest way to ship high-value items. Please not that don’t ship FedEx, DHL and other Courier company.

Please send the article back in original pack and original condition to
Durgesh kumar (Costozon)
C-858, Gali No – 6,
Agar Nagar, Kirari
Delhi – 110086
India

+91 9818575908

NOTE: Please be careful NOT write jewelry, diamonds or other luxury-related words anywhere on the package, as this invites possible theft of the package. Returns are simple, but are subject to certain rules.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a day

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@diamondtiaracrown.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@diamondtiaracrown.com and send your item to:

Please send the article back in original pack and original condition to
Durgesh kumar (Costozon)
C-858, Gali No – 6,
Agar Nagar, Kirari
Delhi – 110086
India

+91 9818575908

Need help?

Contact us at sales@diamondtiaracrown.com for questions related to refunds and returns.

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