Shipping Policy

At Diamond Tiara Crown by Costozon, we take pride not only in the exceptional craftsmanship of our jewellery but also in delivering a seamless and trustworthy shipping experience. Whether you’re ordering a bridal tiara, a sterling silver crown, or a gemstone headband, our goal is to ensure your product reaches you safely, securely, and on time.

This Shipping Policy outlines the methods, timelines, charges, and conditions associated with domestic and international deliveries from DiamondTiaraCrown.com.

1. Order Processing Time

All orders are processed Monday through Saturday (excluding public holidays). Once your order is placed, it goes through a quality control check, packing process, and shipping coordination.

Processing Time:

  • Ready-to-ship items: Dispatched within 2 to 4 business days

  • Custom-made items: Require 7 to 15 business days for production, depending on design complexity

Once dispatched, you will receive a shipping confirmation email with tracking information.

2. Domestic Shipping (Within India)

We offer safe, reliable, and trackable shipping across India via reputed courier partners such as Blue Dart, Delhivery, DTDC, and India Post.

Estimated Delivery Time:

  • Metro cities: 3 to 5 business days

  • Tier 2/3 cities and rural areas: 5 to 7 business days

Shipping Charges:

  • Free standard shipping on all prepaid orders across India

  • Cash on Delivery (COD) may incur an additional service fee (visible at checkout)

All shipments are insured until delivery.

3. International Shipping

We proudly serve customers worldwide and ship to major countries including the USA, UK, Canada, Australia, UAE, Germany, and more.

Shipping Partners:
FedEx, DHL, Aramex, and EMS (based on destination and weight)

Estimated Delivery Time:

  • Standard International Shipping: 8 to 12 business days

  • Express Shipping: 4 to 7 business days (subject to availability and extra charges)

Shipping Charges:

  • International shipping rates are calculated at checkout based on package weight, size, and destination country

  • Customs duties or import taxes (if applicable in your country) are to be borne by the customer

4. Packaging and Handling

Every Diamond Tiara Crown product is packed with care to ensure safe transit and a luxurious unboxing experience.

Our packaging includes:

  • Tamper-proof outer packaging

  • Branded luxury box for jewellery items

  • Anti-tarnish pouches for silver items

  • Certification of authenticity (if applicable)

  • Invoice and care instructions

We take hygiene and safety seriously — especially for sensitive jewellery — and follow strict packaging protocols.

5. Order Tracking

Once your order has been shipped, we will share a tracking link via email and/or WhatsApp (if provided). You can track your order in real-time using the provided link.

If you have any trouble accessing your tracking details, please contact our support team at support@diamondtiaracrown.com for assistance.

6. Delayed or Lost Shipments

While we work hard to ensure timely delivery, there are rare occasions when shipping may be delayed due to:

  • Natural disasters

  • Strikes or political disturbances

  • Customs hold-ups (for international shipments)

  • Incomplete or incorrect shipping addresses

In such cases, we will proactively reach out and keep you informed.

If your parcel is lost in transit or not delivered within the expected timeline, please notify us within 7 days from the expected delivery date so we can initiate an investigation with the courier partner.

7. Incorrect Address & Delivery Failures

It is the customer’s responsibility to provide the correct shipping address at the time of placing the order. Please review your address carefully before checkout.

If an order is returned to us due to:

  • Incorrect/incomplete address

  • Multiple failed delivery attempts

  • Recipient unavailable

…you may be charged for re-delivery shipping costs.

8. Shipping for Custom Orders

Custom-designed tiaras, crowns, and bridal jewellery sets are made to order. Once the design and quotation are approved by the customer, we begin the crafting process.

Please note:

  • Custom orders may take 1 to 3 weeks for production, depending on design

  • These orders are shipped after quality inspection and customer approval (if applicable)

  • Tracking information is shared post-dispatch

We recommend placing custom orders well in advance for weddings or events to avoid last-minute delays.

9. Shipping Insurance

We offer insurance coverage for all orders during transit, both domestic and international.

  • This protects your purchase against theft, loss, or damage in transit

  • Insurance is valid only until delivery — once the product is marked as delivered by the courier, responsibility transfers to the customer

Please inspect your package immediately upon arrival. If any item arrives damaged, reach out to us within 24 hourswith clear photographs and unboxing videos to support your claim.

10. Pre-Orders and Backorders

Occasionally, we may offer pre-orders on popular or out-of-stock designs. In such cases:

  • Estimated production and shipping times will be clearly mentioned on the product page

  • Your order will be shipped once the item is back in stock or crafted to order

  • We’ll keep you informed at every step

11. Multiple Items in One Order

If your order contains both ready-to-ship and made-to-order items, we may choose to:

  • Ship the items together once the full order is ready

  • Or ship them in parts (if requested and agreed by the customer)

You will be notified via email regarding the dispatch plan.

12. COVID-19 or Emergency Delays

In situations like pandemics, strikes, or national emergencies, shipping timelines may be impacted beyond our control. We thank you for your patience and assure you that your order is safe with us and will be delivered as soon as possible.

13. Need Help?

We’re here to help you every step of the way. For any shipping-related queries, custom shipping arrangements, or urgent delivery requests, please reach out:

📧 Email: sales@diamondtiaracrown.com
📞 Call/WhatsApp: [+91 9818575908]
📦 Track Order: [Insert tracking portal or customer dashboard link]

14. Final Note

At Diamond Tiara Crown by costozon, we understand how important timely and safe delivery is — especially when it involves once-in-a-lifetime moments like weddings and celebrations. That’s why we go the extra mile to ensure your jewellery arrives in perfect condition, on time, every time.

Thank you for trusting us with your royal moments.